Vetfirst's Guarantee and Refund Policy

• All goods are carefully packed. Should the goods be damaged upon delivery, please contact Vetfirst so we can rectify the problem.
• If you are not happy with the goods you receive, please contact Vetfirst within 14 days. We may be able to offer a replacement or refund.
• If there is any delay in processing your order (e.g goods are out of stock), we will notify you immediately of the expected delivery date. You may choose to proceed with or cancel your order.
• To protect you from credit card fraud, Vetfirst uses fully secure shopping cart technology.
• Vetfirst complies with all regulations to protect your privacy, and we do not disclose or sell any of your personal information.

If you are not satisfied with the products you purchase from your Vet via Vetfirst ( Veterinary owned distribution ltd ) , for any reason, please return to Vetfirst  within 14 days and we will send you replacements or give you a full refund.

To return, please repackage and mail to:

Vetfirst ( Veterinary owned distribution Ltd )
PO Box 98832
Manukau  Mail Centre, Auckland

We would also appreciate it if you would include a note on what exactly you found lacking. (We strive to get our customers the best possible service and products, so if there is an area we need to improve then we really want to know about it).

Consumer Guarantees Act 1993

In the event the transaction the subject of these conditions of sale is subject to the Consumer Guarantees Act 1993 ("the Act") then:

• If the buyer is acquiring products from the seller for the purposes of a business, then the guarantees and remedies provided under the Act shall not apply to the supply of those products.
• In the event the purchaser is acquiring the product for purposes other than that of a business, then these conditions of sale shall be interpreted subject to the purchaser's rights under the Act, to the intent that no provisions shall any way limit the purchaser's rights under the Act

Contract formation:

The seller's website, the information on it and any information in emails constitute an invitation to treat and not an offer to supply products. When the buyer orders products from the seller, this constitutes an offer from the buyer to buy those products in accordance with these Conditions of Use. The sellers acceptance of the buyers order occurs (and the contract is formed) when the goods are dispatched to the buyer.

Order Process:

The buyer may order products from the seller by completing and submitting the checkout process on the seller's website. The buyer must provide all required information (including name, email address, and payment details) or the seller may not be able to process the buyers order.

The sellers discretion in rejecting orders:

No order shall be deemed accepted by the seller until the seller has sent the buyers order. The seller reserves the exclusive right to accept or reject (for any reason whatsoever and in whole or in part) any order submitted by the buyer. If the seller rejects the buyers order (or part of the order), any money paid by the buyer in relation to the rejected part of that order shall be refunded and the seller shall have no further liability to the buyer in relation to the rejected part of that order.